Cancellation & Refund
Last updated: March 4, 2024
At UttarakhandTourism.net, we understand that travel plans may change, and we strive to provide a transparent and fair cancellation and refund policy. Please read the following terms carefully:
Cancellation Policy:
- Cancellation Requests:
- Cancellation requests must be submitted through the website or by contacting our customer support team via email at info@uttarakhandtourism.net.
- Cancellation Fees:
- Cancellation fees may apply based on the time of cancellation and the specific terms of the booked service. These fees will be clearly communicated during the booking process.
- Non-Refundable Services:
- Some services may be non-refundable. Please check the specific terms and conditions associated with your booking.
- Cancellation by you
You may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. As we incur costs when you cancel, we will retain your deposit and additional cancellation charges may apply.
Packages
|
Period before departure within which notice of cancellation is received by us |
Cancellation charges |
|
More than 21 days |
10% of total holiday cost |
|
Between 7 and 21 days |
25% of total holiday cost |
|
Between 3 and 7 days |
50% of total holiday cost |
|
Less than three days |
75% of total holiday cost |
|
Same Day – No Show |
100% of total package cost |
|
NOTE: Cancellation charges may be differed for some special tour packages. which will be informed before the booking confirmation. | |
Other travel arrangements
Air Ticket, Rail Ticket and Bus ticket cancellation charges will be as per actual. As per Vendor Policy.
Refund Policy:
- Refund Processing Time:
- Refunds, when applicable, will be processed within a reasonable time frame. The exact processing time may vary based on the payment method and financial institution.
- Partial Refunds:
- In certain cases, partial refunds may be offered. This can occur if there are cancellation fees or if only a portion of the services booked is eligible for a refund.
- Refunds to Original Payment Method:
- Refunds will be issued to the original payment method used during the booking process.
- No-Shows:
- If you fail to show up for a booked service without prior cancellation, no refund will be provided.
Force Majeure:
UttarakhandTourism.net is not liable for cancellations or changes resulting from circumstances beyond our control, including but not limited to natural disasters, political instability, or any other force majeure event. In such cases, our team will make reasonable efforts to assist you with alternative arrangements.
Modification or Cancellation by UttarakhandTourism.net:
We reserve the right to modify or cancel bookings due to unforeseen circumstances, such as insufficient bookings, changes in local conditions, or events beyond our control. In such cases, we will provide a full refund or offer alternative arrangements.
Contact Us:
For any questions or concerns regarding our cancellation and refund policy, please contact our customer support team at info@uttarakhandtourism.net.
Changes to This Policy:
We reserve the right to update our Cancellation & Refund Policy. Any changes will be effective immediately upon posting on our website. Please check this page regularly for updates.
By using UttarakhandTourism.net, you agree to the terms outlined in this Cancellation & Refund Policy.
Thank you for choosing UttarakhandTourism.net for your travel needs.
UttarakhandTourism.net Team
